.chat-overlay{position:fixed;inset:0;background:rgba(0,0,0,.45);z-index:10000;display:flex;align-items:flex-end;justify-content:flex-end}.chat-window{width:420px;height:600px;background:#fff;border-radius:12px;margin:20px;display:flex;flex-direction:column;box-shadow:0 12px 40px rgba(0,0,0,.3);overflow:hidden;font-family:system-ui,Arial,sans-serif;border:2px solid var(--mainColor,#ffbe1c)}@media(min-width:1200px){.chat-window{width:480px;height:680px}}@media(min-width:1600px){.chat-window{width:520px;height:720px}}@media(max-width:576px){.chat-window{width:calc(100% - 20px);height:calc(100% - 80px);margin:10px;border-radius:8px}}.chat-header{background:var(--maincolorComplementary,#0b346b);color:#fff;padding:12px 16px;display:flex;justify-content:space-between;align-items:center;font-weight:600;border-bottom:3px solid var(--mainColor,#ffbe1c)}.chat-header button{background:none;border:0;color:#fff;font-size:18px;cursor:pointer}.chat-body{flex:1;padding:12px;overflow-y:auto;background:#f7f7f7;display:flex;flex-direction:column;gap:8px}.chat-msg{max-width:75%;padding:8px 12px;border-radius:10px;font-size:14px}.chat-msg.left{align-self:flex-start;background:#eaeaea;border-radius:10px 10px 10px 0}.chat-msg.right{align-self:flex-end;background:var(--maincolorComplementary,#0b346b);color:#fff;border-radius:10px 10px 0 10px}.chat-input{display:flex;align-items:center;gap:8px;padding:10px;border-top:1px solid #eee;background:#fff}.chat-input input{flex:1;padding:10px 14px;border-radius:20px;border:1px solid #ccc;outline:0;font-size:14px}.btn-send,.btn-attach{width:40px;height:40px;border-radius:50%;border:0;cursor:pointer;font-size:18px;display:flex;align-items:center;justify-content:center}label.btn-attach{width:40px;height:40px;border-radius:50%;border:0;cursor:pointer;font-size:18px;display:flex;align-items:center;justify-content:center;background:#f1f1f1;color:#555;margin:0}label.btn-attach:hover{background:#e0e0e0}.btn-send{background:var(--maincolorComplementary,#0b346b);color:var(--mainColor,#ffbe1c)}.btn-send:hover{background:var(--mainColor,#ffbe1c);color:var(--maincolorComplementary,#0b346b)}.btn-attach{background:#f1f1f1;color:#555}.btn-attach:hover{background:#e0e0e0}.chat-upload-status{padding:8px 12px;background:#e3f2fd;color:#1565c0;font-size:13px;text-align:center;border-top:1px solid #bbdefb}.chat-upload-status i{margin-right:6px}.chat-msg{max-width:75%;padding:8px 12px;border-radius:14px;margin-bottom:8px;font-size:14px;line-height:1.4}.chat-msg.left{background:#f1f1f1;align-self:flex-start;border-bottom-left-radius:4px}.chat-msg.right{background:var(--maincolorComplementary,#0b346b);color:#fff;align-self:flex-end;border-bottom-right-radius:4px}.chat-options{display:flex;flex-direction:column;gap:8px;margin-top:10px}.chat-option{background:#fff;border:1px solid #ddd;border-radius:8px;padding:10px;text-align:left;cursor:pointer;font-size:14px}.chat-option:hover{background:#f5f5f5}.chat-option.back{background:#eee;color:#333}.stop-chat{background:#e0e0e0;color:#555;border:0;border-radius:10px;padding:10px;margin:8px;font-size:13px;cursor:pointer}.stop-chat:hover{background:#f52525;color:#333}.portal-faq-container{width:100%;max-width:100%;padding:20px 5%}.portal-faq-title{color:var(--maincolorComplementary,#1a237e);margin-bottom:25px;font-size:28px;font-weight:900;text-transform:uppercase;font-family:'Montserrat',sans-serif;display:flex;align-items:center;gap:12px}.portal-faq-title i{color:var(--mainColor,#ffb224)}.portal-faq-loading{text-align:center;padding:60px 20px;color:var(--maincolorComplementary,#1a237e);font-size:16px}.portal-faq-loading i{margin-right:10px;color:var(--mainColor,#ffb224)}.portal-faq-error{text-align:center;padding:30px;background:#fff3cd;border-left:4px solid var(--mainColor,#ffb224);color:#856404}.portal-faq-retry-btn{margin-top:15px;padding:12px 25px;background:var(--mainColor,#ffb224);color:var(--mainColorText,#fff);border:0;border-radius:3px;cursor:pointer;font-weight:700;text-transform:uppercase;font-size:13px}.portal-faq-retry-btn:hover{background:#111;color:#fff}.portal-faq-search{margin-bottom:25px;position:relative}.portal-faq-search-icon{position:absolute;left:16px;top:50%;transform:translateY(-50%);color:#999}.portal-faq-search input{width:100%;padding:14px 20px 14px 45px;border:1px solid #dadada;border-radius:10px;font-size:15px;outline:0;transition:border-color .2s}.portal-faq-search input:focus{border-color:var(--mainColor,#ffb224)}.portal-faq-search-info{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:10px;padding:12px 16px;background:#f9f9f9;border-left:3px solid var(--mainColor,#ffb224);margin-bottom:20px;font-size:14px}.portal-faq-clear-search{background:none;border:0;color:var(--maincolorComplementary,#1a237e);cursor:pointer;font-size:13px;font-weight:600}.portal-faq-clear-search:hover{color:var(--mainColor,#ffb224)}.portal-faq-empty{text-align:center;padding:60px 20px;color:#888}.portal-faq-empty i{font-size:48px;color:#ddd;display:block;margin-bottom:15px}.portal-faq-category{margin-bottom:20px;background:#fff;border:1px solid #e0e0e0;border-radius:0}.portal-faq-category-header{display:flex;align-items:center;gap:12px;padding:15px 20px;background:var(--maincolorComplementary,#1a237e);color:#fff;cursor:pointer;user-select:none;font-family:'Montserrat',sans-serif;font-weight:700;text-transform:uppercase;font-size:14px;transition:background .2s}.portal-faq-category-header:hover{background:#111}.portal-faq-category-icon{font-size:12px;width:16px;color:var(--mainColor,#ffb224)}.portal-faq-category-name{flex:1}.portal-faq-category-count{opacity:.7;font-size:12px;font-weight:400}.portal-faq-items{padding:0}.portal-faq-item{border-bottom:1px solid #eee}.portal-faq-item:last-child{border-bottom:0}.portal-faq-question{display:flex;align-items:flex-start;gap:15px;padding:18px 20px;cursor:pointer;background:#fff;transition:background .2s}.portal-faq-question:hover{background:#f9f9f9}.portal-faq-item-icon{color:var(--mainColor,#ffb224);font-size:18px;flex-shrink:0;margin-top:2px}.portal-faq-question-text{flex:1;font-weight:500;color:#333;line-height:1.5;font-size:15px}.portal-faq-answer{padding:20px 20px 20px 55px;background:#f9f9f9;border-top:1px solid #eee}.portal-faq-answer-list{margin:0;padding:0;list-style:none;color:#555;line-height:1.7}.portal-faq-answer-list li{margin-bottom:12px;padding:10px 15px;background:#fff;border-left:3px solid var(--mainColor,#ffb224);font-size:14px}.portal-faq-answer-list li:last-child{margin-bottom:0}.portal-faq-link-icon{color:var(--mainColor,#ffb224);margin-right:8px}.portal-faq-operator-hint{margin-top:15px;padding:12px 15px;background:#e8f4fd;border-left:3px solid #1976d2;color:#1976d2;font-size:13px;display:flex;align-items:center;gap:10px}@media(max-width:768px){.portal-faq-container{padding:15px 3%}.portal-faq-title{font-size:22px}.portal-faq-question{padding:15px}.portal-faq-answer{padding:15px 15px 15px 40px}}